STANDARD SHIPPING TIME
2-4 business days
Guests: $8 (free for orders of $75 or more)
Two-Day 2-3 business days $8.00
Orders are processed Monday-Friday (excluding holidays). Orders placed after 5 pm ET begin processing the next business day.
WHERE CAN I SHIP MY ORDER?
Orders can be shipped within the continental US, Alaska, Hawaii and to APO/FPO addresses (some restrictions apply).
Abovesurface.com doesn’t ship internationally
HOW DO I GET FREE SHIPPING:
If you place your order as a guest, you’ll automatically receive free standard shipping on all qualifying orders of $75 or more.
WHEN EXACTLY WILL I RECEIVE MY ORDER?
When you enter your shipping address during checkout, each available shipping method will automatically update with estimated delivery dates. Once you select the shipping method and complete your order, the estimated delivery date will be listed in your order confirmation email.
CAN I CHECK ORDER STATUS OR TRACK SHIPPING?
You can check your order status anytime after it’s placed. Tracking information will also be emailed to you when the order ships.
CAN I CHANGE THE SHIPPING ADDRESS ON MY ORDER?
The shipping address cannot be changed after an order is placed. Cancel your Nike.com order and place it again. Please call us if you’re unable to cancel your order.
HOW DO I RETURN MY ORDER?
We want you to love what you get. On most of our items, you’ll have 14 days from date of delivery to make the return — and in some cases even more!
To be eligible for a return:
Products must be unworn and unwashed.
Merchandise must be accompanied with original sales receipt.
Products must have all tags, including any hangtags attached.
Product must be in original conditions.
Any Products is 30% OFF OR GREATER is FINAL SALE AND cannot be returned.
If you receive an item that is damaged, please contact customer service immediately (firstname.lastname@example.org).
How do I return/exchange my purchase?
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:
Clothing: Please be careful of makeup or deodorant rubbing off on the garment.
To return/exchange your item(s), follow the steps below:
Click here to fill out return form.
Wait for our email with your return authorization and return address (return to either our warehouse or vendor’s address.) *Please email email@example.com if you don’t receive confirmation email in 3 days.
Pack your item(s) and take them to the parcel carrier of your choice and pay for the return shipping back to us. Above Surface does not provide return shipping labels on orders and any shipping costs are non-refundable.
You are responsible for return shipping costs associated with exchanges and returns unless Abovesurface.com has sent the incorrect size/style or a damaged item. When your return is received and processed, we’ll email you a refund notification/store credit.
For exchanges: can be done using your store credit. Once you get your code, just place a new order at Abovesurface.com.
Please postmark your package within 14 days of the date your order was received. We are NOT liable for lost return packages, and recommend you to insure and track your package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 3-5 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Promoted/Discounted items (if applicable)
Any items that purchasing with promoted/discounted code can be only returned for store credit. As soon as we receive your returned package, we’ll send you a confirmation email with all of your store credit info. You can use your credit to get a different size, color, etc. This code will never expire, so take your time.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.Depending on where you live, the time it may take for your exchanged product to reach you may vary. The parcel remains your responsibility until it arrives with us. Remember to ask for proof of postage, so if your parcel goes missing in the mail, you have proof you’ve sent it.